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| Shipping & Returns |
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| Here at Kahuna Arts, we have made our shipping and handling prices and policy as fair as possible, so you
benefit from the convenience of delivery to your door.
General Information
We do our best to make the ordering process as quick as possible. Your order is usually shipped within 24 hours, but in
rare occasion, it may take up to 10 working days for us to process your order, such as when the product is out of stock.
For your convenience, we ship most of our products to customers using domestic postal services such as Australia Post or
Star Track Express. Once we hand your package over to the carrier, it is up to the carrier to deliver it to you within their
promised time. In the meantime, our shipping department will monitor the shipment until delivery. In the unlikely event
that something does go wrong during transit, we will assist you in every possible way in tracking your package and getting
it delivered to you within a reasonable time.
International Orders
We do send goods to international locations, outside of Australia. To order, and for us to inform you of shipping options,
please use our email link
Lost Packages, Courier Claims and Missing Products
Shipping damages and/or shortages must be reported to the carrier and our company within 5 days of delivery. Claims
cannot be opened after this time. Products will not be shipped, or replaced until the courier has completed their
investigation. Please note that there are no refunds on courier claimed products. Once the investigation is completed the
products will be RESHIPPED not refunded. We do not issue cheques or refunds for completed claims. The product, should
the claim be granted, will be reshipped to the approved address of the credit card. Please ensure that you have purchased
the appropriate insurance for your package. We are not responsible for claims that have been under insured.
Missing products must be reported within 5 days of delivery. Products will not be replaced after this time. We may require
emailed pictures of the packaging and the products as they were delivered to you. Once we receive these pictures it may
be 3-5 days before you will receive a tracking number. All customers are given a tracking number to follow their package
along. If you see that your package tracking has not been updated in 3 days, it is up to you to inform one of our
representatives in order to initiate a trace on the package. If you see that your package has been delivered and signed for
and you were not the one to receive it, it is up to you to inform a representative within 2 days of the delivery so that we
can start a claim. Please note that the carrier will complete their investigation and products will not be shipped or replaced
until the investigation is complete.
If something is returned to our warehouse, either because a customer refuses the package, or for a return, the customer
is responsible for shipping costs. If the package is undeliverable because of an incorrect address, customer not being
home, or otherwise, the package will be returned to sender. Shipping costs will not be refunded, and your package may be
subject to refund and restocking fees as per the policies of this site.
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